Shipping & Exchanges

Shipping

• Orders are packed and dispatched within 1–2 business days (Mon–Sat, excluding public holidays).
• Standard delivery takes 5–8 working days pan-India. Metro pincodes are usually quicker.
• A flat delivery fee is shown at checkout before you pay.
• We ship with Delhivery. You can check serviceability, prepaid/COD availability and an estimated arrival date for your pincode directly on any product page.
• A tracking link is emailed and texted to you as soon as your parcel is picked up. Tracking can take up to 24 hours to go live.
• We currently ship within India only.

Cash on Delivery

COD is available on most serviceable pincodes. If your pincode supports it, you'll see the COD option at checkout — the product page pincode checker tells you before you buy. COD orders may be confirmed over a quick call or message before dispatch.

Exchanges

• We don't offer returns or refunds. You can request a size exchange within 7 days of delivery.
• The item must be unworn and unwashed, with original tags and packaging intact, and free of stains, odours or damage.
• Size exchanges are free once per order, subject to stock. If your size is unavailable, we'll offer an alternative piece or store credit.
• Items bought in a clearance or final-sale drop, and any item damaged after delivery, are not eligible for exchange.

How to raise an exchange

Use the request form below, or email support@mokai.co.in or WhatsApp us on +91 8530838338 with your order number, the item, and a short note (plus a photo if it's a quality issue). We'll confirm within one business day and arrange a reverse pickup where available.

Damaged or wrong item

Tell us within 48 hours of delivery with an unboxing photo or video. We'll replace it with the same or an equivalent piece — no return shipping cost to you.