Shipping & Returns

Shipping

• Orders are packed and dispatched within 1–2 business days (Mon–Sat, excluding public holidays).
• Standard delivery takes 5–8 working days pan-India. Metro pincodes are usually quicker.
• Shipping is free on orders above ₹1299. Below that, a flat delivery fee is shown at checkout.
• We ship with Delhivery. You can check serviceability, prepaid/COD availability and an estimated arrival date for your pincode directly on any product page.
• A tracking link is emailed and texted to you as soon as your parcel is picked up. Tracking can take up to 24 hours to go live.
• We currently ship within India only.

Cash on Delivery

COD is available on most serviceable pincodes. If your pincode supports it, you'll see the COD option at checkout — the product page pincode checker tells you before you buy. COD orders may be confirmed over a quick call or message before dispatch.

Returns & exchanges

• You can request a return or size exchange within 7 days of delivery.
• The item must be unworn and unwashed, with original tags and packaging intact, and free of stains, odours or damage.
• Size exchanges are free once per order, subject to stock. If your size is unavailable, we'll issue a refund instead.
• Refunds are processed within 3–5 business days of the returned item reaching and passing our quality check. Prepaid refunds go back to the original payment method; COD refunds are sent to a bank account you share with us.
• Items bought in a clearance or final-sale drop, and any item damaged after delivery, are not eligible for return.

How to raise a return

Email support@mokai.co.in or WhatsApp us on +91 8530838338 with your order number, the item, and a short note (plus a photo if it's a quality issue). We'll confirm within one business day and arrange a reverse pickup where available.

Damaged or wrong item

Tell us within 48 hours of delivery with an unboxing photo or video. We'll replace it or refund you in full — no return shipping cost to you.