Question 1

Do I need an account to place an order?

Accepted Answer

No. Guest checkout is fully supported — you only need an email address and delivery details. Creating an account is optional and simply lets you track orders and save addresses.

Question 2

Which payment methods do you accept?

Accepted Answer

UPI, all major credit and debit cards, net banking, popular wallets, and Cash on Delivery on serviceable pincodes.

Question 3

Is Cash on Delivery available?

Accepted Answer

Yes, on most serviceable pincodes. Enter your pincode on any product page to see whether COD is available before you order.

Question 4

Can I cancel or change my order?

Accepted Answer

Yes, as long as it hasn't been dispatched. Email support@mokai.co.in with your order number as soon as possible and we'll do our best.

Question 5

My payment failed but money was deducted. What now?

Accepted Answer

Failed transactions are auto-reversed by your bank, usually within 3–5 business days. If it hasn't reflected, write to us with the transaction reference and we'll chase it.

Question 6

How long does delivery take?

Accepted Answer

Orders are dispatched in 1–2 business days and typically delivered in 5–8 working days across India. Metro pincodes are often faster.

Question 7

When is shipping free?

Accepted Answer

A flat delivery fee is shown at checkout before you pay. We ship pan-India with Delhivery.

Question 8

How do I track my order?

Accepted Answer

We ship with Delhivery and email you a tracking link the moment your parcel is picked up. Tracking can take up to 24 hours to become active.

Question 9

Do you ship outside India?

Accepted Answer

Not yet. We currently ship within India only.

Question 10

What is your return window?

Accepted Answer

7 days from delivery, for unworn and unwashed items with original tags and packaging intact.

Question 11

Can I exchange for another size?

Accepted Answer

Yes — one free size exchange per order, subject to availability. If your size is out of stock we refund you instead.

Question 12

When will I get my refund?

Accepted Answer

Within 3–5 business days of the returned item reaching us and clearing quality check. Prepaid refunds return to the original payment method; COD refunds go to a bank account you share with us.

Question 13

How do I choose the right size?

Accepted Answer

Our size guide lists garment measurements for both oversized tees and polos. Oversized styles are boxy with a dropped shoulder; polos are a regular fit.

Question 14

What fabrics do you use?

Accepted Answer

Heavyweight combed cotton knits chosen for structure, breathability and colour retention — built to hold their shape wash after wash.

Question 15

How should I care for my Mokai piece?

Accepted Answer

Machine wash cold, inside out, with like colours. Do not bleach. Tumble dry low or line dry in shade. Warm iron on the reverse and avoid ironing directly over prints.

Question 16

Will the print crack or fade?

Accepted Answer

Not with normal care. Wash inside out and skip hot water and harsh detergents to keep prints looking new.

Question 17

Will sold-out colours restock?

Accepted Answer

Core colours restock regularly; limited drops usually don't return. Join the newsletter to hear about restocks first.

Question 18

How do I contact you?

Accepted Answer

Email support@mokai.co.in or call/WhatsApp +91 8530838338, Monday to Saturday, 10am–6pm IST. We reply within one business day.

Question 19

Do you have a physical store?

Accepted Answer

Not at the moment — Mokai is online only, which is how we keep quality high and pricing honest.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Care

Account & Support